• Frequently Asked Questions

    Below you’ll find answers to our most commonly asked questions.

Yes, sample order is available for quality check and market test. and For Ebike sample, we have sample price, we can refund you
some charges after you put bulk order.

For our ordinary Ebikes,  If we have in stock, we can deliver after order within 3-5 days. For
bulk order by container, it usually takes about 60 days for production.

We usually accept T/T, LC, or Alibaba online payment as the main payment terms, and other payment can also be negotiated.

Quality is a priority.  We always attach great importance to quality control from the very beginning to the end of the production. Every Ebikes and the components will be fully assembled and carefully tested before packing and shipping.

Yes, we accepted customize logo.  And you can choose any color for the Ebikes.

Yes. Different models can be mixed in one container.

We offer different warranty times for different components, please contact us for details. If your order quantity can be a container, we will send 1‰ spare parts for warranty service.

Send Us Messaga

If you don’t find the answer you are looking for, you can just leave us a message by the form below. Or please contact EBFEC Consumer Services at nico@ebfec.eu and call us at +48 512 337 221.

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